Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@berbendesign.com. Please note that returns will need to be sent to the following address:

Berben Design
Houtstraat 111
5046DJ Tilburg
The Netherlands

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@berbendesign.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This also applies to personalized items.

Exceptions / non-returnable items

Certain types of items cannot be returned, including personalized or custom-made products, such as items engraved with a name, text, or other custom details. These items are made specifically for you and cannot be returned or exchanged unless they arrive damaged, defective, or incorrectly made due to an error on our part.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that personalized items cannot be exchanged unless they arrive damaged, defective, or incorrectly made due to an error on our part.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without a justification. However, this right does not apply to goods made to the consumer’s specifications or clearly personalized, such as items engraved with a name or custom message.

For eligible returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@berbendesign.com.